Guarantee

Quick answer: Normanharvey aims to resolve delivery, damaged-item, faulty-item and return questions clearly. For the current terms that apply to your order, please use our Shipping Policy and Refund, Returns and Exchange Policy.

Order and delivery support

Orders are normally processed within 2 business days. Delivery estimates and shipping costs depend on the destination and order value. Check the Shipping Policy for the latest information before ordering.

Damaged, faulty, incorrect or missing items

If an item arrives damaged, faulty, incorrect or missing parts, contact support@normanharvey.com as soon as possible. Include your order number, the email address used for the order, a clear description of the issue, and photos or video where relevant. This helps us review the order and offer the appropriate next step.

Returns and refunds

Please do not send an item to a manufacturer, supplier, courier or warehouse without written return instructions from Normanharvey. The Refund, Returns and Exchange Policy explains the current return, exchange, cancellation and support process.

Tracking an order

Use our order-tracking page with the tracking number from your shipping confirmation email. If tracking is missing, invalid or not updating, email support@normanharvey.com with your order number.

Last reviewed: 6 August 2026