Shipping policy

Shipping Policy

Last updated: 4 June 2026

This Shipping Policy explains how Norman Harvey handles order processing, shipping costs, delivery estimates, and shipping support for orders placed through normanharvey.com.

Order processing time

Orders are normally processed within 2 business days.

Orders are processed Monday to Friday, excluding weekends and public holidays.

After your order has been processed, it will be prepared for shipment and sent to the delivery address provided at checkout.

Estimated delivery times

Estimated delivery times vary by destination country.

The delivery estimates below are business days and include normal order processing and transit time.

Destination country	Estimated delivery time
Australia	4–10 business days
United States	8–29 business days
Canada	8–29 business days
New Zealand	8–29 business days
United Kingdom	8–29 business days
Germany	8–29 business days

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, product availability, peak shopping periods, weather, incorrect shipping details, or other circumstances outside our direct control.

If a delivery is significantly delayed, contact us at support@normanharvey.com and we will review the order status.

Shipping costs

Shipping costs are calculated based on the order value shown at checkout.

Order value	Shipping cost
$0.01–$20.00	$2.95
$20.01–$40.00	$3.95
$40.01–$60.00	$5.80
$60.01–$80.00	$9.20
$80.01–$99.99	$12.45
$100.00 and above	Free

The final shipping cost will be shown at checkout before payment.

Shipping rates, available shipping destinations, taxes, duties, and checkout currency may vary depending on your location and the market settings available at checkout.

Direct fulfilment and reduced handling

Norman Harvey is an online store. We may ship products directly from our fulfilment partners, suppliers, or manufacturing partners to the delivery address provided at checkout.

This can help reduce unnecessary warehouse transfers, duplicate handling, and extra repacking where practical.

We do not claim that every order is carbon neutral, zero-emission, or free from environmental impact.

Multiple-item orders

If your order contains multiple items, products may be shipped separately.

This can happen when items are stored with different fulfilment partners or prepared at different times.

If items are shipped separately, they may arrive in separate packages and on different delivery dates.

Shipping address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your name, street address, apartment/unit number, suburb/city, state/province, postcode/ZIP code, country, email address, and phone number before placing your order.

If an order is delayed, returned, or lost because incorrect shipping details were provided, contact us at support@normanharvey.com. We will review the issue and help where reasonably possible, but additional shipping costs may apply.

Customs, duties, tariffs, and import charges

For international orders, customs duties, tariffs, taxes, import charges, or local fees may apply depending on your country, product type, order value, product origin, and local customs rules.

For United States customers, import duties or tariffs may apply to some international shipments unless these charges are already collected at checkout.

Where customs duties, tariffs, taxes, import charges, or local fees are not collected at checkout, they may be charged by your local customs authority or delivery carrier before or after delivery.

Customers are responsible for any customs duties, tariffs, taxes, import charges, or local fees that apply to their order, unless stated otherwise at checkout.

Lost, delayed, or damaged shipments

If your order appears lost, significantly delayed, damaged in transit, incorrect, or missing items, contact us at:

support@normanharvey.com

Please include your order number, the email address used at checkout, and a short description of the issue.

For damaged items, please include clear photos of the item, packaging, shipping label, and any visible damage so we can review the issue.

Contact us

For shipping questions, order tracking questions, delayed orders, damaged shipments, incorrect items, or missing items, contact us at: