Terms of service
Terms of Service
Last updated: 4 June 2026
Overview
This website is operated by Norman Harvey. Throughout the site, the terms “we”, “us” and “our” refer to Norman Harvey.
By visiting normanharvey.com or purchasing from us, you agree to be bound by these Terms of Service, together with our Refund Policy, Privacy Policy, Shipping Policy, and any other policies linked on our website.
These Terms apply to customers in Australia, the United States, Canada, New Zealand, the United Kingdom, Germany, the European Union, and other countries where we make our products available.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you.
1. Online store terms
By using this website, you confirm that you are at least the age of majority in your state, province, territory, or country of residence, or that you are the age of majority and have given consent for any minor dependants to use this website.
You may not use our products or website for any illegal or unauthorised purpose. You must not use the website in a way that violates any laws in your jurisdiction.
You must not transmit viruses, malware, worms, or any destructive code.
A breach of these Terms may result in termination of your access to our website or services.
2. General conditions
We reserve the right to refuse service to anyone, where permitted by law.
You understand that your content, not including payment card information, may be transferred unencrypted and may involve transmission over various networks or technical changes to conform to connecting networks or devices.
Payment information is processed securely by Shopify and/or our payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website, service, products, or access to the website without our written permission.
3. Accuracy of information
We aim to provide accurate, current, and useful information on our website. However, some information may occasionally contain errors, omissions, or outdated details.
The material on this website is provided for general information and shopping purposes. We may update, change, or remove website content at any time.
4. Prices and changes to service
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product, service, feature, or part of the website at any time.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service, except where required by law.
5. Products and services
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange according to our Refund Policy and applicable consumer protection laws.
We make reasonable efforts to display product colours, images, descriptions, pricing, availability, shipping charges, and delivery information accurately. However, we cannot guarantee that your computer or device display will show colours exactly.
We reserve the right, where permitted by law, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit quantities of products that we offer. Product descriptions, pricing, and availability may change without notice.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.
6. Orders, billing, and account information
We reserve the right to refuse, limit, or cancel an order where permitted by law. This may include orders that appear to be fraudulent, incorrect, placed by resellers, or affected by pricing, stock, or system errors.
If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account and contact information, including your email address and billing/shipping details, so we can complete transactions and contact you when needed.
For returns, refunds, exchanges, damaged items, incorrect items, or missing items, please review our Refund Policy.
7. Shipping and delivery
Shipping times, shipping costs, and delivery estimates are shown on our website, shipping policy, product pages, cart, checkout, or order communications where applicable.
Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, peak shopping periods, supplier processing, incorrect customer details, or other circumstances outside our direct control.
You are responsible for providing a correct and complete shipping address at checkout. If an order is delayed, returned, or lost because incorrect shipping details were provided, we will work with you where possible, but additional shipping costs may apply.
8. Returns, refunds, and consumer rights
Our returns, refunds, exchanges, damaged item process, incorrect item process, and missing item process are explained in our Refund Policy.
Nothing in these Terms or our Refund Policy excludes, restricts, or modifies any consumer guarantee, warranty, statutory right, cancellation right, withdrawal right, or remedy that cannot be excluded, restricted, or modified under applicable law.
This includes, where applicable:
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rights under the Australian Consumer Law
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rights under United Kingdom consumer protection laws
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rights under European Union consumer protection laws
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rights under German consumer protection laws
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rights under United States federal or state consumer protection laws
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rights under Canadian provincial, territorial, or federal consumer protection laws
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rights under New Zealand consumer protection laws
For customers in the United Kingdom, Germany, and the European Union, most online purchases may include a legal right to cancel or withdraw from the purchase within 14 days after delivery, subject to legal exceptions. Details are explained in our Refund Policy.
If you have a problem with a product purchased from Norman Harvey, contact us first at support@normanharvey.com so we can review the issue.
9. Third-party tools and services
We may provide access to third-party tools, apps, payment services, analytics services, marketing services, shipping services, or other services that we do not directly control.
You acknowledge that third-party tools and services may have their own terms, privacy policies, and operating practices.
We are not responsible for third-party tools or services except where required by law.
10. Third-party links
Our website may contain links to third-party websites or services that are not owned or controlled by Norman Harvey.
We are not responsible for the content, accuracy, policies, or practices of third-party websites.
If your concern relates to a product purchased directly from Norman Harvey, contact us first at support@normanharvey.com so we can review the issue under our Refund Policy and applicable consumer protection laws.
11. User comments, feedback, and submissions
If you send us ideas, suggestions, reviews, feedback, images, comments, or other submissions, you agree that we may use, edit, publish, distribute, and display that content where permitted by law and by the permissions you provide.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights.
You must not submit unlawful, abusive, defamatory, obscene, misleading, or harmful content, or content containing malware or destructive code.
We may remove or edit user content where we believe it is unlawful, offensive, misleading, harmful, or otherwise inappropriate.
12. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
You can view our Privacy Policy on our website at:
normanharvey.com/policies/privacy-policy
13. Errors, inaccuracies, and omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if information on the website is inaccurate, where permitted by law.
We are not required to update, amend, or clarify information on the website except as required by law.
14. Prohibited uses
You are prohibited from using the website or its content:
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for any unlawful purpose
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to solicit others to perform unlawful acts
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to violate any laws, regulations, rules, or ordinances
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to infringe our intellectual property rights or the rights of others
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to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
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to submit false or misleading information
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to upload or transmit viruses, malware, or harmful code
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to collect or track the personal information of others unlawfully
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to spam, phish, pharm, pretext, spider, crawl, or scrape
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for any obscene or immoral purpose
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to interfere with or bypass website security features
We reserve the right to terminate your use of the website or related services for violating any prohibited use.
15. Disclaimer of warranties and limitation of liability
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, Norman Harvey will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website or products purchased through the website.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, statutory right, cancellation right, withdrawal right, or remedy that cannot be excluded, restricted, or modified under applicable law.
16. Indemnification
You agree to indemnify and hold harmless Norman Harvey and our directors, officers, employees, contractors, service providers, suppliers, and affiliates from any claim or demand arising from your breach of these Terms, your misuse of the website, your violation of law, or your violation of a third party’s rights.
This section applies to the maximum extent permitted by law.
17. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms.
The remaining provisions will continue to be valid and enforceable.
18. Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time.
If we believe you have failed to comply with these Terms, we may suspend or terminate your access to the website or services, where permitted by law.
Any obligations or liabilities incurred before termination will survive termination where legally appropriate.
19. Entire agreement
These Terms, together with our policies and any notices posted on our website, form the agreement between you and Norman Harvey regarding use of the website and purchase of products from us.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
20. Governing law
Norman Harvey is based in Australia. These Terms are governed by the laws of Australia, except where another law must apply because of your location, the place of purchase, mandatory consumer protection laws, or other applicable legal requirements.
Nothing in this section limits any mandatory consumer protection rights that apply to you in your country, state, province, territory, or region.
21. Changes to these Terms
We may update, change, or replace parts of these Terms from time to time by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of the website after changes are posted means you accept the updated Terms.
22. Contact information
Questions about these Terms should be sent to:
Or by mail:
Norman Harvey
5/1 Water Street
Hornsby NSW 2077
Australia